Free Government Phone Service

Yes, Lifeline is completely free if you choose a provider offering fully subsidized plans. Many providers use the government subsidy to cover 100% of the service cost. There are no activation fees, no monthly bills, no contracts, and no hidden charges. You may optionally purchase additional data or services if needed, but the base service is always free.

Yes! Most Lifeline providers allow you to transfer (port) your existing phone number to their service. You'll need to provide your current account information and phone number during the application process. The transfer typically takes 1-3 business days.

Yes, many providers support Bring Your Own Device (BYOD). Your phone must be unlocked and compatible with the provider's network (GSM or CDMA). Check with your chosen provider for compatibility. If your phone works, they'll send you a free SIM card to activate service.

You must use your Lifeline service at least once every 30-60 days (varies by provider). If you don't make a call, send a text, or use data within this period, your service may be deactivated for non-usage. Most providers will send warnings before deactivation. You can reactivate by contacting customer service.

The Affordable Connectivity Program (ACP) ended on June 1, 2024, due to lack of funding. Lifeline is a separate, older program (established in the 1980s) with permanent federal funding through the Universal Service Fund. Lifeline continues to operate with a $2.9 billion budget for 2025 and has no plans to close. Former ACP participants can apply for Lifeline if eligible.

You must notify your provider within 30 days if your household no longer qualifies (income increases above limits or you stop participating in qualifying programs). During annual recertification, your eligibility will be re-verified. If you no longer qualify, your Lifeline benefits will end, but you may continue service by paying the full cost.

Lifeline offers a $9.25/month discount on broadband internet service in addition to mobile phone options. However, you can only receive one Lifeline benefit per household - either discounted mobile service OR discounted internet, not both. Many mobile Lifeline plans include mobile data, which can be used for internet access.

Application processing typically takes 7-10 business days. Some providers offer faster approval (3-5 days) if all documents are submitted correctly. Once approved, you'll receive your phone or SIM card within 5-10 business days via mail. Expedited shipping may be available from some providers.

Homeless individuals can still qualify for Lifeline. You can use a temporary address, shelter address, or general delivery address. Some providers accept P.O. Boxes. Contact your local provider or social services agency for assistance with documentation and address verification.

Yes, you can change providers, but there are rules. You must wait at least 60 days after receiving Lifeline service before switching. Contact your new provider to initiate the transfer. They will coordinate with your current provider. You cannot have service from two providers simultaneously, even briefly.